Conflict Resolution for College Students

TENTATIVE CLASS SCHEDULE Winter 2005
Tues, Wed, Thurs. 12:00pm - 4:15pm

Martin Kranitz, MA

  Session:
  Jan 6

Class

  • Course introduction.
  • Discussion of conflict, where it comes from, how we respond to conflict and why it is important to know.
  • Introduction to different types of dispute resolution, rules for fighting fair and fouls (behaviors) to avoid.
  • Class exercise in dealing with conflict.

Objective

  • To understand our individual responses to conflict, when our response is appropriate and when it is not.
  • To understand the various processes which can be used to manage conflict.
  • To understand that there can be rules (and behaviors) used to reduce conflict and fouls that will escalate it.

 

  Jan 7

Class

  • Communications techniques, active listening, neutral language.
  • Practice exercise.

Objective

  • To become familiar with various communication techniques used to increase positive communication.
  • To become familiar with active listening skills.
  • To understand the concept of neutral language and apply it in communication during conflict
  Jan 8

Class

  • Principles in mediation, models of mediation. Mediation exercise
  • Psychological considerations in conflict management. Practice exercise.

Objectives

  • To understand the theory of conflict resolution and the principles involved in win-win outcomes.
  • To learn the different models of mediation and to understand when each is appropriate.
  • Understanding the psychological issues in dealing with conflict, people in conflict and conflict situations.
  • Understanding the psychological issues for staying neutral in conflict situation.

 

  Jan 13

Class

  • Discussion of mediation procedures, demonstration of mediation. Practice exercise.

Objectives

  • To understand and use mediation procedures to help manage conflict.
  • To practice techniques used in conflict management.
  Jan 14

Class

  • Dealing with difficult people.
  • Practice exercise.

Objectives

  • To understand techniques to overcome entrenchment.
  • To practice skills which help overcome entrenchment.

 

  Jan 15

Class

  • Strategies for selecting a dispute resolution process.
  • Options development.
  • Practice exercise.

Objectives

  • To understand the economics of dispute resolution.
  • To practice selecting out appropriate processes for particular situations.
  Jan 20

Class

  • A Toolbox @ , techniques used in managing conflict and improving communication.

Objectives

  • To learn a variety of techniques used in dispute resolution.
  • To practice techniques learned in class.
  • To learn and understand techniques such as A brainstorming @ and A squeezing @ used for expanding options.

 

  Jan 21

Class

  • Cross-cultural considerations.
  • Practice exercise.

Objectives

  • To understand the impact of cultural differences in dealing with communication and conflict.
  • To practice identifying different perspectives of various groups and cultures.
  Jan 22

Class

  • Final exam.

Objectives

 

 


Martin Kranitz, Ma
1160 Spa Rd. 1-B, Annapolis , Md. 21403
410 280-8888 • 800 781-7500 • Fax 410 295-9190
www.martinkranitz.com • makranitz@aol.com